On hold with Air Canada

I have now been on hold for more than 20 minutes. It's my own fault really - they warned me that the wait would be long. But I now know a lot of things about new reward plans from Air Canada that I didn't know when this started. The hypnotic music track has put me under a bit of a spell and I know that if I could only speak to an Air Canada service representative, that I could find out even more about accumulating points through Bell Canada. But only if I move to Quebec or Ontario. And my accumulated points expire seven years after collected if not redeemed. Seems like I might have been on hold for almost that long.

Coco has sat with me throughout this ordeal. She is a faithful cat.

Days later...

After all that, the representative told me that I couldn't change my ticket. Thanks for that, said I. It was good to learn so much about the new programs though, I added.